Returns & Refunds Policy

                                                                                                      Return Policy – Mushroom Box LTD (GrowKitMushroom.co.uk)

                                                        At Mushroom Box LTD, we strive for customer satisfaction. That’s why we offer an extended 30-day return window on all eligible products.

Return Window

You have the right to return your order within 30 days from the delivery date. To be eligible for a return, the item must be unused, in its original condition, and in the original packaging. Certain items like opened grow kits or perishable goods may not be eligible for return.

Return Costs

Customers are responsible for the return shipping costs unless the product is defective or arrives damaged. In such cases, we will cover the return shipping fees and offer a full refund or replacement.

How to Initiate a Return

1. Contact Us: Please reach out to our customer service at contact@growkitmushroom.co.uk with your order number and reason for the return.
2. Return Shipping: You will receive instructions on how and where to send back the product. Please note that return shipping costs are non-refundable unless the item is damaged or defective.
3. Refunds: Refunds will be processed within 7-10 business days after receiving the returned item in its original condition. Refunds will be credited to the original payment method.

Damaged or Defective Items

In case of damaged or defective items, please notify us within 7 days of receiving the product, and we will provide a replacement or refund, including return shipping costs.

Exchanges

To exchange a product, follow the return procedure and place a new order for the desired item.

For further assistance, contact us at contact@growkitmushroom.co.uk .