Customer Support
We're here to help you succeed with your mushroom growing journey. Get expert support, growing tips, and answers to all your questions.
WhatsApp Support
Instant help via WhatsApp
Get quick answers to your questions during business hours
Chat NowEmail Support
Detailed help via email
Send us detailed questions and photos for comprehensive support
marcio@growkitmushroom.co.uk
Send EmailGrowing Guide
Comprehensive growing instructions
Step-by-step guide to growing perfect mushrooms
View GuideCommon Support Topics
Growing Issues
- • Mushrooms not appearing
- • Slow or poor growth
- • Contamination concerns
- • Harvesting questions
Product Questions
- • Kit storage and shelf life
- • Multiple harvests
- • Product recommendations
- • Organic certification
Order Support
- • Order status and tracking
- • Shipping questions - View Shipping Policy
- • Returns and refunds - View Returns Policy
- • Payment issues
Returns URL: https://growkitmushroom.co.uk/returns
Support Hours & Response Times
Business Hours
Monday - Friday: 9:00 AM - 5:00 PM GMT
Saturday: 10:00 AM - 2:00 PM GMT
Sunday: Closed
Response Times
WhatsApp: Usually within 1 hour during business hours
Email: Within 24 hours, often much faster
Returns: Reviewed within 24 hours
Emergency Support
Fresh Kit Issues: We monitor WhatsApp messages outside business hours for urgent fresh kit problems.
Contact: marcio@growkitmushroom.co.uk
WhatsApp: +44 7459 048870
Self-Help Resources
Find answers quickly with our comprehensive resources
Expert Growing Tips
Pro tips from our mushroom growing experts
Success Secrets
- • Consistent moisture is key - mist 2-3 times daily
- • Room temperature (18-24°C) works perfectly
- • Indirect light is better than direct sunlight
- • Fresh air circulation prevents contamination
- • Harvest at the right time for best flavor
Common Mistakes
- • Overwatering - leads to contamination
- • Placing in direct sunlight
- • Not maintaining humidity
- • Harvesting too late
- • Using contaminated water or tools
Ready to Get Growing?
Our expert team is here to support you every step of the way. Don't hesitate to reach out with any questions!